FAQ

Privacy & Security

Q. Will you share my name, address, and phone number?

A. Absolutely not! We are serious about keeping all of your personal information private. To read more information about what info we collect and how we use it, please visit our Privacy & Security page.

Q. Is shopping online safe?

A. Yes. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We have made sure that our site uses industry standards to protect the personal information you submit to us, both during transmission and once we receive it. For more information on how to protect your personal information, please read Online Secure Shopping from OnGuardonline.gov, a federal government and technology industry resource for consumers.

Placing An Order

Q. Do I have to create an account to place an order?

A. No, feel free to browse around and shop as much as you want without having to create an account. The benefit of creating an account is to make your future shopping experience with aHa! easier by securely saving your shipping, billing and contact information. That way you don’t have to enter your personal information every time you place an order with us. We will not store your credit card information on our site. Register now to create an account.

Q. How do I find the item I want?

A. You’ll notice the search bar in the upper left corner of every page. Just enter a keyword or item # and click on the search button. Or you can click one of the links (At home, Garden, Eco Products, etc) located just above the search bar to find the category of the item you’re looking for.

Q. Do you offer gift wrapping and personalized messaging?

A. We do not offer gift wrapping or personalized messaging at this time. However, we plan to help you make that gift extra special in the near future.

Shipping

Q. How soon will I receive my order?

A. 7-10 business days for in-stock items.

Q. How much will I pay for shipping?

A. $9.95 flat rate shipping on all items and no matter how large the order.

Q. Do you provide order tracking numbers?

A. Yes, all orders shipped will have a tracking number. At the time of checkout, supply us with your email and we’ll send your order tracking number once your shipment has been sent. We will not use your email for promotional purposes unless you state otherwise. You can change your email preferences by logging into your account or email us at support[at]ahamodernliving.com.

Returns

Q. What if I want to return an item I purchased?

A. No Problem. We understand that you may not always be satisfied once you receive your order. Click on over to our Returns Page for complete return information.

Q. How should I ship my return?

A. Every order includes a packing slip with a pre-printed, adhesive return address label. Just follow the complete directions on the Returns Page.

Q. How long will it take for my account to be credited?

A. Credits usually take two billing cycles to appear on your statement

Customer Accounts

Q. What are the benefits of creating a customer account?

A. Save time from typing in your personal account information every time you shop at aHa! Modern Living. We can save your shipping and billing address information, but don’t worry, we don’t save your credit card information. You can also check on the status of each order and view the details all under the Purchase History link.

We are not fans of spammy email either. If you choose to not receive promotional emails, either respond to our emails with the word “unsubscribe” in the subject header or email us directly at remove[at]ahamodernliving.com.

Q. Why do I need to create a username & password?

A. Once you decide to create an account to make your shopping experience easier, you will need to provide a username and password. This is necessary to keep your personal information safe and private.

Q. What if I forget my log-in information?

A. We’ve got your back. Just click the My Account link located in the upper right corner. Then click the "Forgot your password?" link, drop in your email, and we’ll send you a new one.

Q. Is my personal account information safe?

A. Absolutely. We only use your information to process your orders, communicate with you about your orders, and occasionally send you information about sales and promotions. If you’d rather not receive promotional emails, you can either respond to our emails with the word “unsubscribe” in the subject header or email us directly at remove[at]ahamodernliving.com.

Q. How do I change my personal account information?

A. Click on the My Account link in the upper right corner. You’ll be able to change your contact/billing and shipping information by clicking the Your Details link. We don’t save your credit card information in your account files.